Delivery Information
At Magix India, we are committed to providing a smooth shopping experience, ensuring that your products are delivered promptly and securely. Please read our Delivery Policy to understand the process, timelines, and conditions for shipping your orders.
1. Shipping Locations
We deliver across India. If you are ordering from outside India, please contact our customer service team to check the availability of international shipping. We aim to expand our reach and will update our service areas accordingly.
2. Shipping Charges
Shipping charges are calculated based on the weight of your order. The total shipping cost will be automatically calculated at checkout and displayed before you complete your purchase.
Domestic Orders: Shipping fees will vary based on the weight of the products and the delivery location.
International Orders: Shipping charges for international orders will also depend on the weight of the package and the destination. Any customs duties or taxes applicable to international shipments will be the responsibility of the customer.
3. Delivery Timeframes
We aim to process and ship all orders within 1-2 business days of purchase. Please note that delivery timelines are estimates and may vary depending on your location:
For Major Cities: 3-5 business days
For Remote Areas: 5-7 business days
International Shipping: 10-15 business days, subject to customs clearance
Orders placed on weekends or public holidays will be processed the next business day.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your order through the link provided or by visiting our website’s tracking page. If you encounter any issues with tracking, feel free to reach out to our customer service team for assistance.
5. Delayed or Lost Orders
While we strive for timely deliveries, there may be rare occasions where your shipment is delayed due to unforeseen circumstances such as bad weather, strikes, or logistical challenges. In such cases, we will notify you of the delay and work to resolve the issue as quickly as possible.
If your order is lost in transit, we will offer a full refund or reshipment, based on the outcome of our investigation with the courier.
6. Incorrect Address or Failed Deliveries
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses. If a delivery is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Any additional shipping charges for redelivery will be borne by the customer.
7. Packaging and Handling
We take great care in packing your orders to ensure that they arrive safely and in perfect condition. All products are securely packaged in protective materials to prevent damage during transit. If you receive an order that is damaged or defective, please notify us within 48 hours of receiving the package.
8. Delivery Partner
We work with reliable courier partners to ensure fast and secure delivery. Our trusted logistics providers include [Insert Courier Partners, if any]. The specific courier service for your order will be based on your location and shipping method selected.
9. Out-of-Stock Items
If an item you ordered is out of stock or unavailable, we will notify you promptly and offer the option of waiting for restock, selecting an alternative product, or receiving a full refund for the unavailable item.
10. Contact Us
If you have any questions or concerns regarding your delivery, feel free to contact us at:
Magix India
Email: info@magixglobal.com
Phone: +91-9999171330
Website: www.magixglobal.com