Cancellation and Refund Policy

At Magix India, we strive to provide the best possible shopping experience for our customers. We understand that sometimes, orders may need to be canceled or returned. Please read our Cancellation and Refund Policy to understand your rights and how we handle such requests.

1. Order Cancellation

1.1 Before Shipment

If you wish to cancel your order, you can do so anytime before it is shipped. To request cancellation, please contact our customer service team at [Insert Contact Email] or call us at [Insert Phone Number]. Once the cancellation is confirmed, a full refund will be processed back to your original payment method.

1.2 After Shipment

Once the order has been shipped, it cannot be canceled. However, you can initiate a return once the product is delivered (please refer to the Returns section below for details).

2. Returns and Replacements

2.1 Return Eligibility

We offer returns on eligible products within 7 days of receiving the order. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as when it was delivered.

Certain products like perishable items, custom orders, and opened hookah flavors are non-returnable for hygiene reasons.

Please contact us within 48 hours of receiving a defective, damaged, or incorrect product to initiate a return or replacement. We may request images of the product to verify the condition before approving the return.

2.2 Return Process

To initiate a return, please reach out to our customer service team at info@magixglobal.com or +91-9999171330 with your order details. Once your return request is approved, we will guide you through the process of returning the product to us.

Please note that the return shipping cost will be borne by the customer unless the product was damaged or incorrect upon delivery.

3. Refunds

3.1 Refund Eligibility

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original method of payment.

3.2 Partial Refunds

In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, damaged by the customer, or missing parts for reasons not due to our error).

3.3 Non-Refundable Items

The following items are non-refundable:

Products that have been opened or used (e.g., hookah flavors)

Gift cards or promotional items

Custom or personalized items

4. Exchanges

If you receive a defective or damaged product, we are happy to replace it. Please contact us within 48 hours of receiving the product to initiate the exchange. The replacement will be shipped to you at no additional cost once we verify the product condition.

5. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please check with your bank or payment provider, as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address] for further assistance.

6. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, feel free to contact our customer service team at:

Magix India

Email: info@magixglobal.com

Phone: +91-9999171330

Website: magixglobal.com